Listening is the most important skill in user research, so let’s master these 9 field-tested skills!

woman listening in an interview

Listening is the most important skill in user research- so let’s master these 9 field tested skills!

  1. Learn to probe, artfully. User research is all about allowing the user’s story to unfold. It’s best performed in context, so they can relax and remember, share and reveal. If you are user testing, it’s usually in a lab or online but many of these skills still apply. Tactful probing means you ask without the person knowing what’s behind your agenda.
  1. How would you…?
Frank Spillers, CEO of Experience Dynamics

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Experience Dynamics, a leading user experience design consultancy that helps high growth companies manage and win with UX/UI excellence.

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Experience Dynamics

Experience Dynamics

Experience Dynamics, a leading user experience design consultancy that helps high growth companies manage and win with UX/UI excellence.

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